Clear answers to important questions.
Understanding the process is important, especially when dealing with suspected financial fraud or significant financial loss. Below are answers to common questions about assessments, documentation, communication and potential next steps.
Answers before you begin.
Review the information below to understand how an assessment works and what you should expect before submitting your information.
An assessment may consider different circumstances involving suspected financial fraud, scams or disputed financial losses. This can include certain investment-related losses, online fraud, payment scams and cryptocurrency-related incidents.
Whether a particular matter can be assessed depends on the information and circumstances provided.
No. No responsible service can guarantee that funds will be recovered or promise a specific financial outcome before the circumstances have been properly assessed.
Any potential recovery process can depend on factors outside the control of an assessment or investigative service.
Start with the basic facts surrounding the incident. This can include the approximate date of the incident, the type of transaction, the amount involved, the platform or company involved and a description of what occurred.
You should only provide information that is necessary for an initial assessment.
Keep relevant records such as transaction confirmations, invoices, emails, messages, screenshots, account statements and other communications relating to the incident.
Keeping original records can help preserve useful information about what occurred.
Assessment requests may be submitted by individuals as well as organizations that believe they have experienced a qualifying financial loss.
The circumstances of each matter are reviewed individually.
The process begins by submitting the available information through the Case Assessment page. The information can then be reviewed to determine what additional details may be required.
No general assessment should require you to submit passwords, online banking credentials, PINs, cryptocurrency private keys, seed phrases or one-time authentication codes.
Never disclose these security credentials to someone claiming they are necessary to recover your funds.
The information submitted is used to understand the circumstances described. Additional information may be requested where appropriate before potential next steps are discussed.
The timing and process can vary depending on the nature and complexity of the matter.
Certain cryptocurrency-related incidents may be considered, depending on the circumstances and information available.
Transaction records, wallet addresses and blockchain transaction information may be relevant to understanding a reported incident. Never provide a private key or seed phrase.
Exercise caution. People who have previously experienced financial loss can sometimes be targeted by additional recovery scams.
Be particularly careful with unsolicited approaches, requests for sensitive credentials, pressure to make immediate payments or claims that your money has already been located and is guaranteed to be returned.
Still need help?
If your question is not answered above, you can submit a case assessment with the relevant details or contact the organization directly. Do not include passwords, private keys, seed phrases, PINs or authentication codes.
Have more questions? Start with your case.
If you believe you have experienced a financial loss and would like your circumstances considered, you can provide the relevant information through our case assessment process.
Submitting an assessment request does not guarantee recovery of funds or any particular outcome. Do not submit passwords, private cryptocurrency keys, seed phrases, banking PINs or authentication codes through this website.